by Kim Jimenez
I keep seeing this quote on social media: “Employees who feel valued will do more than expected.”
Employee Engagement is a current concept garnering lots of attention. Employee Engagement refers to and measures how connected and committed an employee is to an organization, its product and its customers. High employee engagement can result in greater productivity, increased morale and higher retention. Therefore, companies are looking for ways to increase employee engagement. One such way is employee incentives and recognition.
According to a 2014 paper by Society for Human Resources Management (SHRM) “employees not only want good pay and benefits, they also want…to be valued and appreciated for their efforts” (Society for Human Resource Management, 2014). While some organizations may shy away from formal recognition programs because they think they may be too expensive to implement, it is not necessarily monetary recognition employees are looking for. Recognition can be internal recognition, public recognition or staff appreciation events. Even small items like t-shirts, gift cards, thank you notes, and coffee mugs can be effective if genuinely presented for noted achievements.
Also, there are any number of areas for which a company can structure a recognition program depending on the organization and its employees. Some such areas according to SHRM can be as simple as attendance and years of service or more involved like systems improvements, talent acquisition, innovation, and/or “champions of change.” Recognition can be structured however the organization can effective track and designate employee contribution. Then recognition should be consistent and immediate. An inconsistent program will not motivate employees. But overall, good recognition programs can be very effective.
Taking recognition to the national level can not only motivate employees but provide credibility to both the employee and the organization. National recognition can be an organizational designation or recognition coordinated with industry associations or regulatory agencies. There are a number of national designations, awards and achievements available for employees and organizations to draw from within every industry. National recognition can bring a level of respect from subordinates, coworkers and customer’s alike. It may even motivate other employees to strive to obtain the same designation and recognition.
Give as much thought into how to win over your employees as you do your customers; your employees are your customers. Treat them right and they will treat your customers right.
References
Society for Human Resource Management. (2013, March 21). Developing and Sustaining Employee Engagement. Retrieved from Society for Human Resource Management: https://www.shrm.org/templatestools/toolkits/pages/sustainingemployeeengagement.aspx
Society for Human Resource Management. (2014, September 12). Managing Employee Recognition Programs. Retrieved from Society for Human Resource Management: https://www.shrm.org/templatestools/toolkits/pages/employeerecognitionprograms.aspx
Kim Jimenez has been a regular contributor to the MDS website and MDS blog for the past 15 years. Kim holds a supervisory position in a Fortune 100 company and has extensive experience with a multitude of employee, training and leadership issues. She is currently obtaining her degree in Human Resource Management at Southern New Hampshire University